Concentric Corporation is seeking a detail-oriented Customer Service / Sales Support Representative to manage orders, support clients, and ensure smooth operations in our client's fast-paced environment in Omaha, NE. This role requires accuracy, efficiency, and strong communication skills to provide an excellent customer experience and support the sales team.

Responsibilities

• Process customer orders accurately and efficiently

• Enter and update customer information in the Navpoint system

• Provide order confirmations, shipment updates, and tracking details

• Handle inbound calls and email inquiries professionally

• Communicate timely and empathetically with customers

• Build and maintain strong client relationships

• Partner with the outside sales team to support customer requirements

• Collaborate across departments to ensure smooth order fulfillment

• Provide accurate documentation and proactive updates

• Address and resolve customer complaints professionally

• Identify recurring issues and recommend process improvements

Qualifications

• Post-high school education preferred

• 1 to 3 years of experience in customer service or sales support preferred

• Minimum typing speed of 50 words per minute with high accuracy

• Proficiency in Office 365; CRM experience preferred

• Strong verbal and written communication skills

• Thrives in a fast-paced environment and manages multiple priorities effectively

• Quick learner who adapts to new systems and product knowledge

• High attention to detail and customer-first mentality

Culture and Attitude

• Energetic, adaptable, and dependable

• Team-oriented with a strong sense of accountability

• Calm under pressure and able to work in a dynamic environment

If you are looking to advance your career as a Customer Service / Sales Support Representative, look no further! Please apply below to learn more about this incredible opportunity. Only the most qualified applicants will be contacted for interviews.

Concentric Corporation brought back the fundamentals of recruiting, which starts with the relationship. We upgraded the approach in executive search by being deliberate & purposeful. Our audience’s instincts & goals are our first & only priority. We uncover true motives in hiring & career advancement by having transparent and honest conversations. This is how we “connect excellence!” Once we determine the tangible skillset, culture fit, and urgency of both sides, we become the bridge between professionals and their future career.

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